Australian subscription to WDYTYA magazine

[Eileenlc]

I have been subscribing to the magazine for a number of years but this year I have experienced many problems with non-arrival of issues. To the best of my knowledge, the airlines and mail are more or less back to their pre-Covid schedules, but to date I have received fewer than half the issues I have paid for. I contacted the subscription website in July and was sent three of the back issues I was missing and wrote to them again last week when I had received nothing more, only to be told that no back issues are available. It's not like I live in the remote outback, I am on the main Sydney-Melbourne transport corridor. The problems seemed to arise when an Australian mailing house was used for distribution rather than one based in the UK or Europe. I prefer hard copy to online so I can read it anywhere and cut bits out for future reference. Have any other subscribers had similar problems, and if so, what can be done about it?
Thanks, Eileen

[Swilliams69]

Hi Eileen, I'm really sorry to hear you have had problems with delivery of your magazine. Can you get in touch with the editorial team (email address on the Welcome page) as I suspect we will have some office copies that we can send out to you to replace your missing copies. I can then also forward your details on to our marketing team who are looking into this delivery problem and see if you can be put on a priority mailing list.

Thanks,

Sarah